hospitality

Dynamic changes in the hospitality industry demands a transformational change in approaching and meeting Customer needs. Adopting asset-free strategies and industry consolidation are the key sectors in this transformational shift. We can provide the best in the industry support for hospitality companies on FO & BO operations with the help of advanced technical proficiency.

Segments we can serve

In this fast growing economy the sustainability without compromising in quality has become the core focus of companies that handles hospitality Sector. One of the greatest challenges faced by the hospitality industry is none other than the cost of man power. Professionals at ICITS are capable enough to provide the support that can help companies manage their operations risk free.

As the global demand for travel and leisure services grows, the industry must keep up with customer expectations in a digitally connected world. In response, companies are being compelled to create new business models to improve customer satisfaction while balancing costs. Stricter environmental regulations, talent management and the need for entering new markets are merely some of the many imperatives for travel and leisure companies.

As one of the experianced travel Business Process Management (BPM) players, Infocare partners with globally leading travel and leisure companies to face challenges with business process transformation spanning major aspects of theisr business. Our solutions span core to non-core functions for companies in this industry, driving business outcomes such as building sustainable customer relationships, improving operational efficiencies, adopting new technologies and entering new markets. We combine our solutions with deep domain expertise and experience to deliver a profound bottom-line impact on the business.

 

  • Multi-channel: phone, email, chat, & text support
  • No Employee Taxes, Insurance, Benefits, or Legal Obligations For You
  • Reduced Staffing Costs
  • Available 24 hrs a day / 7 days a week
  • Less Overhead Costs
  • Can Hire for Specific Skills Set
  • Abundance of High-Skilled  Workers
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Customer Engagement

We can provide premium quality support for Customer care services in inbound, outbound both voice & non-voice platforms.

 

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Data Consolidation

The data consolidation or processing is a field which require human intervention and the main advantage is that this process can be done off shore.

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Voice based reservations

Even though we have very latest technology available majority of the hotels/resorts are done over voice. We help your business operations.

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