We solve the biggest challenge for any retailer today – provide a cohesive experience across channels for demanding customers, simultaneously optimizing the organizations financial performance.

Services we can provide


Solutions to help improve your customer experience, optimize operations and reduce capital investment by mapping the customer journey and exploring the best go to market strategy through our customer analysis & process re-engineering methodologies helping gain market monopoly.

Omni Channel Services

With customers opting mobile technologies we help sustain & improve their experience & brand value. With service capability of 24/7 operations to support demanding customers we can help organizations enhance their customer experience & working capital investments.

Customer Engagement

ICITS is capable to provide inbound, outbound both voice as well non voice services to help support the entire sales & customer life cycle activity. Our unique Six Sigma based approach not only ensures high process capability it also ensures increased brand value and customer experience.