retail

We solve the biggest challenge for any retailer today – provide a cohesive experience across channels for demanding customers, simultaneously optimizing the organizations financial performance.

Segments we can serve

The retail industry has seen many changes over the past few years. Along with ensuring footfalls in on-ground physical stores in a competitive market, the challenge now extends to building online customer patronage as well. With advancements in technology and associated changing purchase behavior of shoppers, retailers and eCommerce companies need all available time to focus on mission-critical tasks.

Infocare is an expert IT-BPO service provider and delivers key Retail BPO Support Services. Outsourcing to us will enable your business to concentrate on building core capabilities with the assurance that outsourced processes are delivering the desired results.

We provide business process outsourcing support services for Retail companies across the spectrum: retailers, internet / eCommerce retailers, catalog and mail order companies, consumer product companies, direct response marketers, loyalty program companies, grocery store chains, hypermarkets, luxury retailers, multi-brand outlets, general merchandise stores, specialty stores, department stores, warehouse retailers, discount retailers, chain stores, multi-national retailers, and others.

End-to-End Retail Outsourcing Support Services

Call Center Outsourcing Services
Digital Marketing Services
Customer Care
eCommerce Support Services
Back Office BPO Services
Finance and Accounting (F&A) BPO Services
Data Management
Data Entry
Forms Processing Services
Catalog Order Taking
Payment / Billing Support
Troubleshooting / Help Desk

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Advisory

Solutions to help improve your customer experience, optimize operations and reduce capital investment by mapping the customer journey and exploring the best go to market strategy through our customer analysis & process re-engineering methodologies helping gain market monopoly.

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Omni Channel Services

With customers opting mobile technologies we help sustain & improve their experience & brand value. With service capability of 24/7 operations to support demanding customers we can help organizations enhance their customer experience & working capital investments.

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Customer Engagement

ICITS is capable to provide inbound, outbound both voice as well non voice services to help support the entire sales & customer life cycle activity. Our unique Six Sigma based approach not only ensures high process capability it also ensures increased brand value and customer experience.

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