Customer Transformation

Right from increasing customer acquisitions to sales, the ICITS team focuses on delivering world-class customer experience ensuring organizations remain the leaders in their respective segments.

Organizations that are looking for a simple voice, chat or email support or a combination of these with digital services our Customer Transformation processes can help you achieve desired results while reducing operational expenses.

Customer Loyalty

  • Multi lingual support
  • Customer demographic & analysis
  • Merged service offerings
  • Customer exp management
  • Analytics & reporting
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Customer Experience

  • Customer management services
  • Digital customer journey
  • Customer mapping services
  • Recording and reporting services
  • Branding activities
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Premium Tech Support

  • Hardware & software installations
  • Remote troubleshooting
  • Product & services support
  • Running diagnostics
  • Enterprise technical support
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If you want to know the best ways to drive and sustain business growth, look to your customers. Our customer transformation specialists offer a range of services that can help you target new markets and improve the customer experience. We offer advanced analytics to help you acquire, mine and manage valuable customer data. Additionally, we provide complete CRM services and strategies that can help you improve lead generation as well as initiate, grow and sustain profitable customer relationships.

Our contact center advisory practice focuses on improving customer care, shared services, help desk, tech support and collections contact centers. These services are designed to make the most of performance despite the budgetary limitations that are often placed on these “cost centers.” Our professionals combine strategy, operations and technology experience from a broad range of industries and some have managed contact centers themselves.

Shift the mindset

Develop a clear understanding of the role customer operations plays in the enterprise value chain.

Focus on value

When done correctly,customers operations provides value to your business and your customers.

Technology isn't the only solution

When properly enabled,technology can do wonders to improve the effciency and effectiveness of your customer operations.But technology on its own isn’t enough.

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